We will do our best to make your shopping experience as easy as possible with Atlantic Moto.
Returns or Exchanges - If an item does not fit, you can return or exchange any new, non-closeout, unused and unaltered apparel item within
30 days of receipt. Just let us know if you require more than 30 days ahead of time (for example if you are buying as a gift for someone else).
Arai Helmet Size Exchanges - A One Time Exchange for a different size is free. We will cover the return ground shipping and exchange your Arai helmet for another size of the same helmet (make & model). This is a one-time arrangement - to make sure you are happy with your size of Arai helmet.
Return Authorization - We do not accept returns without a Return Authorization. Any item returned to us without a return authorization will not be signed for, and will be returned to sender.
Contact us for a
Return Authorization number (RA#). Let us know your name & order number, the reason for your return, and if you would prefer a refund or exchange.
We will then email you a RA#, along with instructions for your return/exchange. Please print this email and include it in the shipping box along with all product tags and packaging. Place all merchandise in a shipping box; you may use the original shipping container. However, please
DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged. (See Packaging Instructions Below).
Refund Policy - A Restocking fee of 7% will be charged on refunded orders. (This covers some of the 3rd Party costs in processing your original order - Shipping & Credit Card Fees).
Closeout Products - All Sales are final, even for exchanges. No exceptions other than defective product / warranty issues. If you are concerned about sizing please contact us prior to ordering.
No Returns or Exchanges on:
Electrical parts (if an item is DOA let us know and it will typically be handled under warranty)
Oil, paint, and other hazardous material
Fiberglass parts, including bodywork, undertails, and huggers
Closeout Items
Used / Damaged / Blemished Merchandise - Any merchandise which shows signs of use cannot be returned. We need to be able to resell all merchandise that is returned. For liability issues and to protect our other customers we can not resell used merchandise.
Packaging / Tags - Please make sure all original packaging, tags, etc are included and intact
If you are missing tags, please contact us prior to return.
Items that are returned with missing or damaged packaging, tags, or components, or hangers may be returned to the customer or subject to an additional processing fee at Atlantic Moto's discretion, based on the availability of those missing or damaged components.
Hard Parts, Tools, Tires
Any part which has been installed or shows signs of attemping to be installed on a vehicle is non returnable
Tools which have been removed from their packaging are not returnable
Defects
Each manufacturer has their own warranty policy. Atlantic Moto will assist customers in their warranty returns, however Atlantic Moto does not provide any direct warranty on any item sold.
Exchanges
Exchanges can be made for any current item offered on our website. Atlantic Moto will refund the original cost of the returned item and the exchange will be processed as a new order. Exchange orders will be assessed any applicable shipping fees. Once the exchange has been entered a Customer Service agent will contact you to confirm the order and adjust any applicable costs over the exchange amount.
Returns should be sent pre-paid by the carrier of your choice (although we recommend UPS or FedEx) to:
Atlantic Moto
Attn Returns: (RA# XXXX)
757 SE 17th Street
# 213
Fort Lauderdale, FL 33316
Please keep your return tracking information. Atlantic Moto is not responsible for packages lost during return shipment. A Return Authorization Number is required for all Returns/Exchanges.
Packaging Instructions
Warranty Returns
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine if a warranty is available for a specific item please contact us.
Please note warranty processing may take up to 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Damaged Goods
Please let us know ASAP if any goods arrive damaged. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS).
Free Shipping
We offer free initial Ground Shipping to you for any products of $69.99 or more.
Customer is responsible for return shipping on original order back to us for exchange.
We will then cover the shipping on the first new exchange order back to you. Subsequent exchanges of the same order will be $7.45.
Original orders under $69.99 will not recieve free exchange shipping, flat $7.45 shipping will apply.
Cross Shipments
If you are exchanging merchandise and would like the new items shipped out prior to us receiving the old items.
Your credit card will be authorized and charged for the cost of the new items, as well as a $7.45 cross ship charge. The new items will ship out immediately.
Once we process the items you are returning, a refund back to your credit card for those items will be made.
* Certain items may not qualify for an exchange or to have their restocking fees waived.
Drop us an email if you have any questions about your order.
